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Net 30-day terms are available to qualified hospitals, medical facilities, and government agencies within the United States. We regret that we do not extend credit terms to individuals or companies located internationally. Please contact one of our account representatives at (800) 522-0092 for more information about establishing an account. You can also fax or email a request for a credit application at (800) 984-9366 or Customer Service. CLICK HERE to create a PDF copy of a credit application. Please fill out completely and fax to us toll free at (800) 984-9366.

Automatic net 30-day terms are extended to public sector accounts. Just call or fax your order in for immediate processing. We will need a copy of your purchased order to set up your account. Fax your purchase order information toll free to (800) 984-9366. No credit application is necessary if all your bill to and ship to information is provided on your hard copy purchase order.

We welcome customers throughout the world to place orders with our firm. Simply order the product(s) on line at www.medicalproductsales.com. You will promptly receive a shipping quote. Orders will not ship unless we get notification from you stating agreement to shipping charges. All international shipping, duties, customs, taxes and/or GST (Goods and Service Tax) will be collected at point of entry. Any such charges will be the responsibility of the recipient. We only ship UPS Worldwide Express outside of the USA. No shipping to PO Boxes Allowed. Some international orders require a Wire Transfer as acceptable payment. Only secure and confirmable credit card transactions will be permitted. We will need your credit card security code when placing orders using an overseas credit card. Shipments will not be made until credit card has been confirmed and authenticated.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, we will issue a credit to your payment method in the amount of the charge.

When you place an order and your e-mail address is provided, you will receive an e-mail confirming that your order has been received. You will receive a second email when your order is shipped. You will also be sent additional e-mail notices if there are any kinds of problems for which we would need to contact you. Please make sure to enter your valid e-mail address correctly at Checkout so that you will receive your e-mail confirmations and notices. Note: If you are using e-mail filters, spam filters or blockers, make sure that you authorize e-mails from medicalproductsales.com so that e-mail notices will come through.

MedicalProductSales.com products come with a 30-day money back guarantee. Simply call one of our sales associates to obtain a return authorization number and ship the product in the original packaging to our warehouse. You will be credited the full purchase price upon receipt. Packages must be returned in their original and like new packaging to receive full credit. DO NOT USE the item packaging as a shipping container. Certain items that are not covered by the 30-day money back guarantee include those that are exposed to body fluids like blood, breast milk, saliva, urine, sores or wounds are not covered once opened or seal is broken. All items are also covered by the original manufacturers product warranty usually found in package inserts.

We use automated order processing and warehouse systems, so we probably will not be able to cancel or modify your order after it is processed. If you want to try to cancel or change an order, please call us immediately at (800) 522-0092 or email us at Customer Service. Therefore, cancellation or changes to an order usually involves return of merchandise or additional shipments. Also, please refer to our return a product section directly below for more information.

Returned Goods Policy:
A. Authorization
1. A return good authorization (RGA) number must be obtained from customer service or a sales representative for any and all returns. Please see our contact information section on ways to contact us.
2. All returns are subject to the manufacturers returned goods policy and a minimum 15% restocking charge or the manufacturers restocking fee which may be more than 15%. There is no restocking charge for damaged or defective items.

3. If it is a “customer changed mind” return, you are responsible for return shipping charges also.

B. Ordering / Shipping Error

     Items ordered or shipped in error may be returned provided:
     1. Customer service is notified within (10) days of receipt of merchandise
     2. Returns must be received within twenty-one (21) days of initial shipment and products must be in original, unopened, undamaged cases, suitable for immediate resale. Do not use the merchandise packaging as a shipping box.

We do our best to accurately represent the colors of products online. . However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product's true colors may not appear as they should on your screen. If color is critically important, please call or email us for color swatches. You can call us at (800) 522-0092, fax your request to (800) 984-9366 or email your request to Customer Service.

On the left sidebar, please look for the search box, type in a brief description and review the results. You can also click on the advanced search link and use it when you have manufacturer part numbers and more detailed search information. This will give you fewer results to review and quicker access when you know what you are specifically looking for.

Our knowledgeable staff is ready to help with specific and/or technical questions regarding any product that we sell. Contact one of our on-site customer service representatives between 8:00 a.m. and 5:00 pm. EST at (800) 522-0092. You can also email any questions to Customer Service. We look forward to answering your questions. To process your order by phone, select the products you would like to order, click the "Finalize Order", and refer to this page when placing your phone order. You can also fax any questions toll free to (800) 984-9366.

At MedicalProductSales.com you may pay on-line with Visa, Master Card, Discover or American Express. We will also process your order by phone or fax. Select the product(s) you would like to order, click the "Finalize Order" button, and print the "checkout" page. You can then fax or mail this page, or refer to “What if I have questions and can I call my order in?” for more information.

After placing a credit card order, your card is typically processed and charged the following business day when we enter your order into our system. When it is approved, your charge will be charged for the entire amount ordered plus the shipping costs if applicable or any additional expedited shipping charges you may request.

If your credit card is declined, you will receive an e-mail notice requesting that you contact us immediately. A decline often results from a simple typo when you are entering your payment information at Checkout, so when you contact us we will ask you to verify your account number, expiration date, and billing address. If this still doesn't correct the problem, you have the option of working out another means of payment or canceling the order. If we do not get a reply from you within 7 days of the decline notice, your order will be cancelled. Note: If you are using e-mail filters, spam filters or blockers, make sure that you authorize e-mails from medicalproductsales.com so that e-mail notices will come through.

When you send us your credit card number and billing information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. We also do not hold a large number of orders within our web sites. After processing your order, it is then deleted from our servers.

The on-line order form provides a box to check if you would like to have your product shipped to a unique address. These drop ship orders can frequently be rejected by secure online credit processors and if this happens, please call your order in. Tell your representative of your request to ship to a different address. In order to do this by phone, you will need to provide us with your secure credit card code located on your credit card. You will also have to provide a point of contact person and telephone number for the ship to address when shipping to a location different from the credit card billing information. These drop ship orders can delay your orders until all information if obtained and verified.

If you provided your e-mail address when you placed your order, you will receive an order confirmation from UPS. This e-mail will notify you of the shipment detail and the tracking number for your order. There is a link in the e-mail that takes you directly to the tracking information for that particular order on the UPS website. The UPS website will provide you with complete details on the progress of your order. When your order is delivered, UPS will send a delivery notification to you via e-mail.

USPS orders are generally sent priority mail. If you provided your e-mail address when you placed your order, you will receive an order confirmation from USPS. This e-mail will notify you of the shipment detail and the tracking number for your order. There is a link in the e-mail that takes you directly to the tracking information for that particular order on the USPS website. The USPS website will provide you with complete details on the progress of your order.

MedicalProductSales.com is a new division of Affiliated Healthcare Systems, Inc., a large multi-disciplinary provider of medical products and services. Affiliated Healthcare Systems Inc., has been in business since 1983.

There is no sales tax for shipments outside of Maine. Sales tax is charged for orders shipped Maine where sales taxes are applicable. The amount of sales tax charged is based on current local tax rates. Sales tax will be refunded for returned items. There is no sales tax for governmental, non-profit and other tax exempt entities. Please provide your tax exempt certificate on all applicable orders. See contact information on how to provide us with this information.

State and local sales tax rates are subject to change at any time.

Please note that sales of vaccines, injectables and prescription items are available only to those registered medical providers and facilities authorized and licensed to purchase. Please fax copies of your current state registration to (207) 973-6763 or (800) 984-9366. Orders will ship after that information has been received, confirmed and verified. Please order in advance of your requirements to allow us time to complete this process. We do NOT sell any controlled drugs (class II- class V).